Shipping Policy

Botanic Hair Care

At Botanic, we are committed to delivering your hair care products quickly, safely, and efficiently.

1. Processing Time

• All orders are processed within 1–2 business days.

• Orders placed on weekends or public holidays will be processed on the next business day.

• You will receive a confirmation email once your order has been shipped.

2. Shipping Time

• Standard delivery time: 3–5 business days.

• Delivery times may vary slightly depending on your location.

• Rural or outlying areas may experience an additional 1–2 business days.

3. Shipping Fees

• Shipping costs are calculated at checkout.

• We may offer free shipping promotions from time to time. These will be clearly displayed on our website.

4. Order Tracking

• Once your order is dispatched, you will receive a tracking number via email.

• Please allow up to 24 hours for tracking updates to reflect in the courier system.

5. Delivery Issues

• Please ensure your shipping address is correct before completing checkout.

• Botanic is not responsible for delays caused by:

  • Incorrect addresses

  • Courier delays

  • Natural events or public disruptions

If your order has not arrived within the expected timeframe, contact our support team with your order number.

6. Damaged or Lost Packages

• If your package arrives damaged, please contact us within 48 hours of delivery.

• If your order is lost in transit, we will work directly with the courier to resolve the issue.